Last Updated: December 15, 2024
Overview
FMTClinics ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services.
Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, and mailing address
- Medical Information: Health conditions, symptoms, treatment history, and medical inquiries
- Communication Data: Messages, consultation requests, and feedback
- Location Data: Geographic location for clinic recommendations
Information Automatically Collected
- Usage Data: Pages visited, time spent, and navigation patterns
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP addresses, access times, and referring websites
- Cookies: Session data and user preferences
How We Use Your Information
- Service Delivery: Connecting you with appropriate FMT clinics and specialists
- Communication: Responding to inquiries and providing requested information
- Improvement: Enhancing our website and services based on user feedback
- Safety: Ensuring appropriate medical care referrals and safety protocols
- Legal Compliance: Meeting regulatory requirements and legal obligations
Information Sharing
We share your information only in the following circumstances:
With Healthcare Providers
We may share relevant medical information with FMT clinics and healthcare providers to facilitate treatment consultations and referrals, with your explicit consent.
With Service Providers
We work with trusted third-party providers for:
- Website hosting and maintenance
- Email communication services
- Data analytics and security
- Customer support systems
Legal Requirements
We may disclose information when required by law, legal process, or to protect our rights and the safety of our users.
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers with access controls
- Regular security audits and updates
- Employee training on data protection
- Compliance with healthcare privacy standards
Your Rights and Choices
Access and Control
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
Cookie Management
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
International Data Transfers
Our services operate globally, and your information may be transferred to countries with different privacy laws. We ensure appropriate safeguards are in place for international transfers.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or website notice. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or your personal information, contact us:
- Email: privacy@fmtclinics.com
- Phone: 1-800-FMT-HELP (1-800-368-4357)
- Mail: FMTClinics Privacy Officer, 123 Medical Center Drive, Suite 100, Healthcare City, HC 12345
Regulatory Compliance
This Privacy Policy complies with applicable privacy laws including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Health Insurance Portability and Accountability Act (HIPAA) where applicable
- Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)